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Contact Alinastore
Do you have a question about a product or blog, or would you like to comment or ask a question? Don't hesitate to contact us using the form below. We'll get back to you as soon as possible!
Email: Team@alinastore.nl
Phone: +31 6 44947282
*You can expect a response within 24 hours (on working days)*
Frequently Asked Questions
Order
We will send the e-book directly to the email address you provided.
Keep an eye on your inbox, and soon you'll be able to enjoy the e-book with exclusive tips to transform your sleep!
You might sometimes want to return an order. Perhaps because you're not satisfied with the product, or perhaps there's another reason why you don't want it. Whatever the reason, you have the right to cancel your order up to 28 days after receipt without giving a reason. After cancellation, you have another 14 days to return your product. You will then be credited with the order amount. Only the return costs from your home to the online store are at your own expense. Consult your carrier's website for the exact rates.
If Alina has delivered the wrong product, the costs will of course be borne by Alina and we will ensure that the correct product is sent immediately.
We must receive a tracking code for your return, otherwise we may not issue a refund. If you exercise your right of withdrawal, the product must be returned to Alina with all accessories and – if reasonably possible – in its original condition and packaging. Please include a note with your name.
To exercise this right, please contact us at info@alinastore.nl . We will then refund the order amount due within 3 days of receiving your return, provided the product has been returned in good condition. If the product is damaged or the packaging is damaged more than necessary to try it out, we may charge you for the reduction in value of the product. Therefore, please handle the product with care and ensure it is properly packaged when returning it.
Still unsure about your order? Contact us as soon as possible. If the product hasn't shipped yet, we'll cancel the order immediately and there will be no costs involved.
Once the order has been shipped, we can no longer cancel it and the return policy rules apply.
Warranty: All products come with a 6-month warranty. This warranty covers manufacturing defects and hardware defects under normal use. Damage caused by misuse, liquids, or drops is not covered.
Would you like to make a warranty claim? Please contact team@alinastore.nl and include your order number. Also attach a photo or video clearly showing the problem.
Please note: this is not a statutory warranty, but a warranty provided by Alina. Shipping costs may be charged.
Standard delivery takes 1 to 2 business days. For Southern and Eastern Europe, delivery may take up to 4 business days. Our products are shipped from Rotterdam. As soon as your package leaves our warehouse, you will automatically receive the tracking information by email.
Unfortunately, it is not possible to use a discount code after placing an order. The advantage? Our discount codes remain valid and can always be used on a future order.
Product information
No. The lamp can be used in a fixture connected to a dimmer, but the lamp’s brightness itself cannot be adjusted.
Yes, you can safely use the lamp in a fixture connected to a dimmer, but the lamp itself is not dimmable. The 3-color function, which lets you switch between the different light colors using a regular light switch, will continue to work as normal.
The only difference is the size of the screw fitting. E14 is a small fitting with a diameter of 14 mm, often used in small table lamps and chandeliers. E27 is a standard large fitting with a diameter of 27 mm, commonly used in household lamps. The light specifications and functionality are otherwise identical.
The lamp works without a remote control, and you don’t need to touch it. You switch between colors using the on/off switch of the fixture in which the lamp is installed. Turn the switch off and immediately back on to move to the next light color.
When the lamp has been switched off for at least 6 seconds, the color is automatically reset. When you switch the lamp on again afterward, it starts with red light again.
Wear yellow lenses during the day (for example, in front of a screen or under artificial light) to reduce fatigue and sensory overload. Red lenses are intended for the evening, when it is dark outside or approximately two hours before bedtime. They block all disruptive light frequencies that can disturb your biological clock, helping you drift off to dreamland.
Most customers quickly find a suitable size. For this, check our size chart for the right fit. 90% of adults fit size M. Size S runs small, while size L is quite large.
And good to know: women say that the glasses also sit well in their hair—no strange bump or kink.
Our lenses are made from high-quality optical CR39 plastic. This material is impact-resistant, lightweight, and comfortable to wear all day. It also offers excellent clarity comparable to traditional glass, but without the extra weight and risk of shattering.
Moreover, it is not possible to incorporate the blue-light filter into glass, whereas CR39 itself is the filter. With glass, a coating is applied that can wear off.
It's important to note that grounding products aren't dependent on the voltage of the outlet (whether it's 110 volts or 240 volts), as they don't run on electricity. What really matters is whether the outlet itself is grounded or not.
You can recognize an ungrounded outlet by the fact that it only has the two usual openings into which you can insert the plug. A grounded outlet, on the other hand, has, in addition to the two usual openings, two metal pins—one at the top and one at the bottom. To use the Alina grounding blanket, it's essential that you connect it to a grounded outlet. Almost every home has a grounded outlet. If you connect it to a regular outlet, the blanket won't function properly; perhaps only the placebo effect...
All our products are scientifically proven effective. On our website, under the "Science" heading, you'll find blogs with detailed explanations of our products.
products and the supporting research that demonstrates their effectiveness.
If you need additional information or have any questions, please don't hesitate to contact us via our contact form or by phone. We're always ready to help and answer any questions you may have. Our products are based not only on scientific research but also on personal experiences and customer feedback.
The effect of the products is often noticeable after the first night, both physically and mentally.
Some products may take some getting used to, but the feeling will speak for itself. The effectiveness of our products is noticeable by actively following all the tips.
to get started.
With our products, you'll experience improvements in your sleep and overall well-being. If you'd like hard numbers to measure your progress, we recommend using a tracking device like an Oura Ring ( blog ).
There is no such thing as too much grounding.
The idea behind grounding is to connect yourself to the earth, which provides electrons that help reduce inflammation in the body and promote well-being.
We recommend spending at least 20 minutes barefoot on grass, soil, or in contact with water every day, as this is usually sufficient to experience these benefits. In addition, sleeping on an earthing sheet offers the most effective way to incorporate grounding into your daily routine and enjoy the benefits of earthing.
We designed the clip-ons to fit any pair of glasses. If they don’t fit after all, you can return the product free of charge.
